Terms of Service

Last updated: July 28, 2026

1. Eligibility and Accounts

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any unauthorized use.

2. The Marketplace Model

Maecine is a multi-vendor marketplace. Independent third-party vendors list and sell products and services through the Platform. Unless otherwise stated, Maecine is not the seller of record for vendor-listed items — the vendor is responsible for the accuracy of their listings, fulfilment, quality, and legality of the products or services they offer. Maecine facilitates discovery, ordering, booking, and payment, and provides buyer protection, dispute resolution, and support as described in our Help Center.

3. Orders, Bookings, and Payments

• Placing an order or booking constitutes an offer to purchase, which is accepted when the vendor confirms availability or the booking is scheduled.
• Prices are listed in Ghana Cedis (GHS) unless otherwise stated, and may include or exclude fees, delivery charges, and taxes as shown at checkout.
• Payments are processed via supported methods, including Paystack and mobile money (MTN MoMo, Vodafone Cash, AirtelTigo Money), and where available, cash on delivery.
• Orders may be cancelled or modified within the window shown at checkout or on your Orders page, generally before the vendor begins processing.
• We may cancel or refuse any order or booking, including for suspected fraud, pricing errors, or stock unavailability, and will notify you and issue a refund where applicable.

4. Returns, Refunds, and Disputes

Eligible products may be returned within the return window shown on your order via the Returns page. Refunds are issued to the original payment method or as store credit, subject to review. If you receive a wrong, damaged, or misrepresented item, or a service is not delivered as booked, you may file a dispute via our Report a Product tool or the Contact Us page. We will review disputes in good faith and may mediate between you and the vendor.

5. Vendor Obligations

If you register as a vendor, you additionally agree to:

• Provide accurate business, identification, and payout information;
• List only products or services you are legally entitled to sell, with accurate descriptions, pricing, and stock;
• Fulfil orders and bookings promptly and honor the Platform's returns, refunds, and dispute processes;
• Comply with applicable Ghanaian consumer protection, tax, and trade laws;
• Pay applicable platform fees and commissions as disclosed in our Fees page and the Seller Guide.

We may suspend or terminate vendor accounts for repeated violations, fraud, or consistently poor performance.

6. Promotions, Coupons, Credits, and Referrals

Coupons, store credits, flash deals, spin rewards, group-buy offers, and referral bonuses are subject to specific terms, expiry dates, and eligibility rules displayed at the time of the offer. We reserve the right to modify, limit, or end any promotional program at any time, and to void rewards obtained through fraud or abuse.

7. Prohibited Conduct

You agree not to: violate any law; infringe intellectual property or other rights; post false, misleading, or defamatory reviews; manipulate prices, ratings, promotions, or referral rewards; attempt to bypass Platform fees by transacting off-platform; upload malicious code; or interfere with the security or normal operation of the Platform.

8. Intellectual Property

The Platform, its design, logos, and content (excluding vendor-submitted listings and content) are owned by Maecine or our licensors and protected by intellectual property laws. Vendors retain rights to their own listing content but grant us a license to display, reproduce, and promote it on and through the Platform. If you believe your intellectual property rights have been infringed, contact us with details of the claim.

9. Disclaimers

The Platform is provided "as is" and "as available." We do not guarantee that products or services listed by vendors will meet your expectations, that the Platform will be uninterrupted or error-free, or that defects will be corrected. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the Platform and vendor-listed products or services.

10. Limitation of Liability

To the fullest extent permitted by law, Maecine shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Platform, or from products or services provided by vendors. Our total liability for any claim relating to the Platform shall not exceed the amount you paid for the order or booking giving rise to the claim.

11. Termination

We may suspend or terminate your account at any time for violation of these Terms, suspected fraud, or as required by law. You may close your account at any time by contacting us. Provisions that by their nature should survive termination (including Sections 8, 9, 10, and 12) will continue to apply.

12. Governing Law

These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ghana, unless otherwise required by applicable consumer protection law.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the Platform or by email, and will take effect as of the date stated in the update. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

14. Contact Us

• 📧 Email: hello@shopwave.com
• 📞 Phone: +233200000000
• 🔗 Or use our Contact Us form