Help Center
Find answers to common questions or get in touch with our support team.
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Orders & Shipping
Track orders, delivery times, and shipping policies.
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Payments
Accepted payment methods, billing, and refunds.
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Returns & Refunds
Return policy, timelines, and how to start a return.
Frequently Asked Questions
Once your order is shipped, you will receive a tracking number via email. You can also visit the Track Order page and enter your order number to see real-time updates.
We accept mobile money (MTN MoMo, Vodafone Cash, AirtelTigo Money), bank transfers, and cash on delivery for eligible areas.
Standard delivery within the city takes 1â3 business days. Inter-city deliveries may take 3â7 business days depending on your location.
Orders can be cancelled or modified within 1 hour of placement, before the vendor begins processing. Visit your Orders page to request a cancellation.
If your item is eligible for return, go to your Orders page, select the order, and click "Request Return". Returns must be initiated within the return window shown on your order.
Please contact us immediately via the Contact Us page or use the Report a Product form. Include photos of the issue and we will resolve it promptly.
Visit our Seller Guide to learn about the requirements and onboarding process. When ready, click "Become a Vendor" to submit your application.
Yes. We do not store card or mobile money PINs. All transactions are processed through secure, encrypted payment gateways.